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$75.9M will be invested into agency that handles airline complaints to tackle backlog

By Katie Nicholls Mar 15, 2023 | 10:16 AM

abdallahh / CC

Funding is being dolled out to try and tackle the backlog of complaints that the Canadian Transportation Agency (CTA) manages.

A total of $75.9 million from the Ministry of Transportation will be spread out over three years to better address passenger rights complaints, strengthen the national transportation network’s operation and even hire more employees to manage complaints.

The CTA has more than 40,000 cases still to be reviewed, and it’s estimated that once a claim is submitted, it could be more than 18 months before the file is reviewed.

According to data on the CTA’s website, per 100 flights by Canadian airlines, Flair Airlines had the most complaints between April – December 2023 with an average of 13.4. The lowest was awarded to Air Transat A.T. Inc. at 2.9.

On an international scale, the airline that has the most complaints per 100 flights goes to Qatar Airways (Q.C.S.C.).


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