Nova Scotia Health is trying to improve its text message and YourHealthNS appointment reminders.
It comes after the service was put on pause, last week, when a small number of patients had incorrect times in their notifications.
NSH says they have received feedback and are now “fine-tuning” things.
- There is now a seven-day delay before appointments with show up in YourHealthNS in order for clinics to be able to contact first contact patients directly.
- Appointments will only appear for the coming month (28 days) in case of any changes.
- Proactively stopped notifications on sensitive information as well as specialist appointments that are booked from somewhere other than the hospital
Nova Scotia Health is fine-tuning some of the text message and YourHealthNS appointment reminder features to eliminate confusion and improve the overall patient experience. https://t.co/oUEFbCqQRh pic.twitter.com/OTRe4yWV12
— Nova Scotia Health (@HealthNS) January 20, 2025
Location details will also be clarified including reminders to check with your clinic for more information, as not all details can be included in a notification on the app.
NSH says the reminder service will remain on pause until they are confident these changes are implemented.
