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Auditor General criticizes management of ArriveCAN app

By Kevin Northup Feb 12, 2024 | 2:15 PM

A new report is criticizing the management of the ArriveCAN app.

Auditor general Karen Hogan says the Canada Border Services Agency showed no transparency and provided few documents.

“This audit shows a glaring disregard for basic management and contracting practices throughout ArriveCAN’s development and implementation,” Hogan told the House of Commons Monday.

The audit says it cost nearly $60 million, but the exact cost was impossible to determine because of a lack of financial records.

“We didn’t find records to accurately show how much was spent on what, who did the work, and how or why contracting decisions were made. That paper trail should have existed.”

Hogan says many questions that Canadians have can’t be answered, and that has compromised accountability.

The app was created during the pandemic to digitally track travelers who entered Canada.